FAQ
Answers about our apps, billing and your data
The questions we hear most about our apps, billing and data. Can't find yours? Get in touch.
7 questions
Which platforms do your apps run on?
It depends on the app — most run on iOS and Android, and a few are available on Mac or Windows too. Each app's page lists exactly where it's available and links to its App Store or Google Play listing.
How do I manage or cancel a subscription?
Subscriptions are billed and managed by Apple or Google, not by us directly. On iPhone or iPad, go to Settings → your name → Subscriptions; on Android, open the Google Play Store → Payments & subscriptions. We can't cancel or refund a subscription from our side, but we're happy to help if something looks wrong.
Is my data private? Do the apps upload my photos?
Several of our apps, including AI Upscale and mosaic+, process images entirely on your device — your photos never have to leave your phone. Check each app's product page for its specific privacy details, or read our full privacy policy.
How do I request that my data be deleted?
Email us or use the ‘Privacy & data’ topic on our contact page and we'll handle it personally — there's no account system to navigate, since most of our processing happens on-device in the first place.
Something's wrong with an app — how do I get help?
Use the ‘App support’ topic on our contact page and mention which app and device you're using. A real person reads every message.
Do you offer an API for your models?
Yes — the same models that power our apps are available as APIs for teams who want to build on them. Reach out through the contact page and tell us what you're working on.
Where is Neuralful AI based?
We're registered in England and Wales as Neuralful AI Ltd, based in Suffolk, UK. Our registered office address is on the contact page.